Terms of Service

The MiniCRM service (the "Service") is provided by [Szolgáltató cégneve / Provider's legal name] (registered address: [Székhely / Registered address]; tax number: [Adószám / Tax number]; company registration number: [Cégjegyzékszám / Company registration number]; email: [kapcsolat@example.hu]; the "Provider").

The Service is a subscription-based customer relationship management (CRM), email marketing and invoice preparation system operated by the Provider as software-as-a-service. It is offered exclusively to companies, organisations and other persons acting in the course of their business; it is not available to consumers.

These Terms of Service govern the relationship between the Provider and the organisation using the Service (the "Customer"). Accepting these Terms and the Privacy Policy is required at registration; the time of acceptance is recorded.

Registering creates an organisation (workspace) whose owner is the person registering on the Customer's behalf. That person confirms they are entitled to bind the Customer.

The owner may invite further users and assign roles. The Customer is responsible for the actions of every user on its account, for keeping credentials confidential, and for deciding whether to enable two-step verification.

The email address given at registration is checked by sending a confirmation link. Not confirming it does not lock the Customer out, but some features — in particular sending outbound email campaigns — are available only once an owner's address is confirmed.

Registration is followed by a 14-day free trial that requires no card. When the trial ends the workspace becomes read-only: nothing is deleted and everything remains exportable, but nothing new can be recorded without a subscription.

Plans, their contents and their prices are set out on the Pricing page. Prices are net of VAT, which is charged at the applicable rate. Fees are paid in advance for the chosen billing cycle (monthly or yearly).

The Provider may change its prices with at least 30 days' notice by email. A change does not affect a period already paid for.

A failed payment does not close the account immediately: the Customer is notified and given a reasonable grace period to update the payment method. If the grace period passes without payment, the workspace becomes read-only.

Everything the Customer records in the Service — contacts, companies, deals, documents, mail, files — belongs to the Customer, who is the controller of that data. The Provider acts as processor, as set out in the separate Data Processing Agreement.

The Provider accesses Customer data only to provide the Service, to fix faults, and at the Customer's express request. It does not sell Customer data to third parties and does not use it for its own marketing.

The Customer may export its data as CSV at any time, both while the account is active and while it is read-only.

The Customer may use the Service only for lawful purposes. In particular the following are prohibited:

• sending unsolicited commercial email (spam), including contacting recipients who have not consented or have withdrawn consent;
• recording or processing third parties' personal data without a legal basis;
• attempting to circumvent the Service's security or to access another Customer's data;
• publishing unlawful, misleading or defamatory content on websites built through the Service.

Outbound email is subject to technical limits (sending quota, bounce and complaint rates) to preserve deliverability. Unsubscribe requests are enforced automatically and must not be overridden.

In case of serious or repeated breach the Provider may suspend sending features and, if a written warning goes unheeded, terminate the agreement with immediate effect.

The Provider aims for 99.5% availability per year, excluding scheduled maintenance, of which it gives at least 24 hours' notice where possible.

The database and uploaded files are backed up daily, retained for at least 14 days including a copy held away from the production server, and restore is tested regularly. Backups serve the Provider's operations; the Provider does not undertake to restore individual records the Customer has deleted.

The Service prepares quotes and invoice drafts. Issuing an invoice and reporting it to the Hungarian tax authority's Online Számla system — where the Customer configures it — happens through Számlázz.hu or Billingo under the Customer's own account. The Customer is responsible for the legal content of issued invoices and for the reporting obligation; the Provider supplies the technical hand-over.

The Service's software, interface, documentation and marks belong to the Provider. The Customer receives a non-exclusive, non-transferable right to use the Service for the term of the agreement. Reverse engineering, copying and resale are prohibited.

The Provider's liability is limited to the fees actually paid by the Customer in the 12 months preceding the event. The Provider is not liable for lost profit, indirect loss arising from data loss, or damage the Customer causes to third parties (such as a mail or invoicing provider).

This limitation does not apply to damage caused intentionally or by gross negligence, or to damage to life, limb or health.

The agreement is for an indefinite term. The Customer may cancel the subscription at any time in the account settings; cancellation takes effect at the end of the current billing period and fees already paid are not refunded.

The owner may request deletion of the organisation. Deletion becomes final after a 14-day grace period, during which the workspace is read-only, data can be exported, and the deletion can be cancelled. When the grace period ends, all of the organisation's data is deleted permanently and irreversibly, except accounting records that must be kept by law.

The Provider may terminate with 60 days' notice, and with immediate effect in case of serious breach.

The Provider may amend these Terms with at least 15 days' notice by email and within the Service. A Customer who does not accept an amendment may terminate before it takes effect.

Hungarian law applies. The parties will first seek to settle disputes by negotiation; failing that, the court with jurisdiction over the Provider's registered seat is competent.

These Terms exist in Hungarian and English; in case of discrepancy the Hungarian version prevails.