Service
Knowledge base
What the company knows: internal and public articles, also from the website's pages, FAQs and help articles. The AI assistant, the chat page and website chatbots and the phone receptionist answer from it.
What you can do with it on Monday
- 1
An internal knowledge base: what the team keeps re-explaining.
- 2
Searchable, and what every chatbot, the phone receptionist and the AI reply draft on a ticket answer from.
- 3
One place where the answer is not inside an old email.
Who switches it on
More in Service
- HelpdeskTickets from the support mailbox and the customer portal, with deadlines and saved replies.
- Shared inboxIncoming mail as conversations — who it is from, who answers it — tied to the contact. Mail that became a ticket is answered in the helpdesk.
- MessagesWhatsApp, Viber and Messenger conversations in one place, linkable to a contact and with an assignee who is told about each new message.
- MailboxesInbound IMAP sync — the info@ and sales@ mailboxes landing in the CRM.
- BookingsBookable services, opening hours, what lands in the calendar — and a draft invoice for a completed visit.
Common questions
What happens to my data if I switch Knowledge base off?
Its screens leave the menu and its addresses stop opening, but nothing is deleted: switch it back on and everything is where you left it.
Can I try it?
Yes. It is a paid module, but from the Free plan you can try it for 3 days on your own data, once — or every module at once with the 14-day trial. Neither needs a card.
Start free, pay for what you need
The core CRM is free for good, with no card; you can try every paid module for 14 days. If it doesn't suit you, export everything and leave — the data stays yours.